How can we help you?

Find answers to common questions, troubleshooting guides, and ways to contact our support team.

Email Support

Response within 24-48 hours

support@vanityai.app

In-App Support

Submit request directly from app

Profile → Help & Support

Live Chat

Monday-Friday, 9 AM - 6 PM PST

Available on website

Account & Subscription

Technical Issues

Payment Issues

System Requirements

Minimum Requirements

  • iOS: iPhone 8 or newer, iOS 13.0+
  • Storage: 500MB free space
  • Network: Stable internet connection

Recommended

  • iOS: iPhone 12 or newer, iOS 15.0+
  • Storage: 1GB free space
  • Network: Wi-Fi connection for best experience

Privacy & Data

How is my data protected?

  • All personal data is encrypted and securely stored
  • We never share your information with third parties without consent
  • Photos used for virtual try-on are processed securely and deleted after use
  • Read our full Privacy Policy

Can I delete my account and data?

Yes! Email support@vanityai.app with "Delete Account" in the subject line. We'll permanently delete your account and associated data within 30 days.

Report a Bug

Found a bug? Help us improve VanityAI by reporting it to bugs@vanityai.app

Please include: your device model, iOS version, app version (found in Profile → Settings), steps to reproduce the issue, and screenshots if applicable.

Still need help?

Can't find the answer you're looking for? Our support team is here to help.

Contact Support